Last updated October 31, 2026
We want you to feel completely confident buying from DreamMaker Moms. If something isn’t right, we’ll make it right. This page explains how, in plain language.
The short version
- Everything we sell comes with a 30-day money-back guarantee. If you’re not happy for any reason, tell us within 30 days and we’ll refund you. No questions asked.
- Free trials: many memberships start with a free trial, so you can look around before you pay anything.
- Damaged, misprinted, or wrong item? We’ll replace it or refund you at no cost. You don’t need to send it back.
- Need help? Email support@dreammakermoms.com and a real person will get back to you.
1. Our 30-day money-back guarantee
If you’re not happy with anything you buy from us, for any reason, contact us within 30 days and we’ll give you a full refund. No explanation is necessary.
This covers memberships, courses, digital products, books, and other physical products. Your 30 days start:
- For memberships: on the date of your first payment. If you started with a free trial, that’s the day the trial ends and your first payment is made.
- For courses and digital products: on the date you buy.
- For books and other physical products: on the date your order is delivered.
When we refund a membership or digital product, your access to it ends. For physical products, see section 5 for how returns work.
2. Each offer’s own terms come first
Some offers come with their own trial, guarantee, payment plan, bonuses, or conditions. The terms shown on the offer page or checkout page for what you buy are part of this policy and apply to that purchase.
If those terms differ from this page, the offer or checkout terms win. If an offer doesn’t say anything about refunds, this page applies.
3. Free trials
Some memberships include a free trial, usually 30 days. You won’t be charged during the trial, and you can cancel any time before it ends without paying anything.
If you don’t cancel, your paid membership begins when the trial ends, and you’ll be charged for the plan you chose.
4. Memberships, renewals, and cancelling
You can cancel your membership at any time, either by logging into your account or by emailing us. Cancelling stops future renewals.
Our 30-day guarantee applies to your first payment. If you’re on a payment plan, it covers everything you’ve paid within those first 30 days, and any remaining payments are cancelled.
After your first 30 days, renewal payments and payments already made are non-refundable, unless your offer or checkout terms say otherwise or the law requires a refund. You’ll keep access until the end of the billing period you’ve paid for.
Cancelling doesn’t automatically refund past payments, so if you’re within your 30 days, be sure to ask for your refund too.
5. Books and other physical products
Many of our books, children’s books, and other physical products are printed on demand, which means each one is made just for you by one of our printing partners. That doesn’t change our promise.
If your order arrives damaged, defective, or wrong
If your item arrives damaged, has a printing problem (like missing pages or a broken binding), or isn’t what you ordered, we’ll send you a free replacement or a full refund, whichever you prefer. You don’t need to send it back.
Just email us within 30 days of delivery with your order number and a photo of the problem.
If you change your mind
You can return a physical product within 30 days of delivery for a full refund of the item price, as long as it’s unused and in the condition you received it (no writing, bent pages, or damage).
- Email us first. Our products come from different printing partners, so we’ll tell you exactly where to send your return.
- Send the item back. Return shipping is paid by you, and we recommend a tracked service.
- Once the return arrives, we’ll refund the item price to your original payment method.
Original shipping charges aren’t refundable unless the return is because of our mistake.
6. A few exceptions
- Personalized items made with your name or other details can’t be returned just because you changed your mind. They’re still fully covered if they arrive damaged, defective, or wrong.
- Items marked “Final Sale” at checkout can’t be returned for a change of mind, but are still covered if they arrive damaged, defective, or wrong.
7. Keeping our guarantee fair
To keep our guarantee generous for everyone, it applies once per customer for each product. We may decline requests that look like misuse, such as repeatedly buying and refunding the same product.
8. How refunds are paid
Approved refunds go back to your original payment method, and we’ll email you when your refund has been processed. Depending on your bank or card company, it can take 1–2 billing cycles for the refund to appear on your statement.
9. Please talk to us first
If something is wrong with a charge or an order, please contact us before disputing it with your bank. We can almost always fix it faster, and we’re glad to help.
10. Your consumer rights
Nothing in this policy limits any refund, cancellation, or other consumer rights that can’t legally be excluded or restricted under applicable law.
11. Changes to this policy
We may update this policy from time to time. The version posted when you made your purchase, together with that offer’s own terms, is what applies to that purchase.
12. Contact us
Questions about a refund, return, or cancellation? We’re happy to help.
Aisha’s DreamMaker Media, LLC (DreamMaker Moms)
Email: support@dreammakermoms.com
See also our Terms and Conditions and Privacy Policy.